What Do NOC Engineers Do

Monitor Networks to Maintain Connectivity

NOC Engineers monitor computer networks to prevent issues that may cause network disruptions, such as equipment failure, software errors, and security breaches. The monitoring process typically involves the use of automated programs that alert NOC Engineers when an issue arises.

NOC Engineers may also monitor a ticketing system that allows users to submit support tickets when they lose network connectivity. For example, employees may contact the IT help desk. If the IT Help Desk Technician cannot resolve the issue, a ticket is created. If the ticket involves a network connectivity issue, a NOC Engineer may be assigned to resolve the problem.

Troubleshoot and Resolve Connectivity Issues

Troubleshooting and resolving connectivity issues are the main responsibilities of a NOC Engineer. When NOC Engineers respond to connectivity issues uncovered by the IT department or an alert system, they first need to identify the source of the problem and whether other users or systems are impacted.

The troubleshooting steps that NOC Engineers follow are typically scripted. NOC Engineers follow standard operating procedures developed by the IT department. They may also review a knowledge base to determine if similar incidents occurred previously.

When responding to a support ticket, NOC Engineers may walk users through the troubleshooting steps over the phone.

Document and Report All Connectivity Incidents

NOC Engineers need to document all connectivity incidents and other support tickets that they resolve. The documentation allows the IT department to track the frequency of occurrences and provides steps for resolving similar incidents in the future.

NOC Engineers may also need to keep clients or vendors updated about the progress of resolving connectivity issues. If the connectivity problem is due to faulty software, other clients are likely to experience the same problem. Keeping vendors informed allows them to address the issue.

Manage System Backups and Data Storage Requirements

NOC Engineers may be responsible for managing system backups and data storage processes. A network outage could result in data loss. A thorough backup plan helps minimize data loss.

NOC Engineers may also select the methods used to store data to reduce bandwidth and limit the risk of connectivity issues. For example, they may use a combination of cloud storage and local storage.

Configure Network Hardware and Software

NOC Engineers occasionally need to configure new or existing hardware and software. They may install new routers and equipment to expand the range of a Wi-Fi network or install new vendor software to provide additional network features.

Some connectivity issues may also require the configuration of network hardware and software. For example, the NOC Engineer may need to replace cables or equipment due to gradual deterioration or exposure to heat or moisture.